Last updated: July 2026
1. Who We Are
The Laurels Residential Care Home is operated by:
The Laurels Residential Care Ltd
Registered in England and Wales
Company Number: 14279573
Registered Office
128 City Road
London EC1V 2NX
United Kingdom
Care Home Address
The Laurels Residential Care Home
23 Meirion Street
Trecynon
Aberdare
CF44 8NH
United Kingdom
Telephone: 01685 871218
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect personal information when you:
• contact us by telephone or email;
• complete a contact or enquiry form on our website;
• request information about our residential care services;
• apply for employment with us.
Depending on your enquiry, this information may include:
• your name;
• telephone number;
• email address;
• postal address;
• information you choose to provide in your message.
If your enquiry relates to care services, you may voluntarily provide health-related information. Such information is treated as special category personal data and is handled with the highest level of confidentiality.
3. How We Use Your Information
We use your information to:
• respond to enquiries;
• provide information about our services;
• arrange visits or assessments;
• communicate with prospective residents and their families;
• process employment enquiries;
• comply with legal and regulatory obligations.
We do not sell your personal information.
4. Legal Basis for Processing
Depending on the circumstances, we process personal information under one or more of the following lawful bases:
• your consent;
• taking steps prior to entering into a contract;
• performance of a contract;
• compliance with legal obligations;
• our legitimate interests in operating and improving our services.
Where special category data is processed, we do so only where permitted under the UK GDPR.
5. Sharing Your Information
We do not share your personal information with third parties unless:
• it is necessary to provide our services;
• we are legally required to do so;
• you have given your consent.
Where external service providers process information on our behalf, they are required to maintain appropriate security and confidentiality.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory and accounting requirements.
Information submitted through general enquiries is retained only for as long as reasonably necessary unless a longer retention period is required by law.
7. Website Usage Information
Like most websites, our web server automatically records certain technical information when you visit our website. This may include:
• IP address;
• browser type;
• operating system;
• date and time of access;
• pages visited;
• referring website.
This information is used for security, system administration and website operation.
8. Cookies
Our website may use cookies to ensure that it functions correctly.
Essential cookies are necessary for the operation of the website.
If optional cookies or analytics technologies are introduced in the future, where required by law we will request your consent before they are activated.
9. Embedded Services
Our website may include links to external websites or embedded services such as maps.
These external providers operate under their own privacy policies, and we encourage you to review them before providing personal information.
10. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.
While we strive to protect your information, no method of transmission over the Internet can be guaranteed to be completely secure.
11. Your Rights
Under the UK GDPR, you have the right to:
• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information where applicable;
• restrict processing;
• object to certain processing;
• request data portability where applicable;
• withdraw consent where processing is based on consent.
Requests may be made using the contact details above.
12. Complaints
If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
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13. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in legislation, regulatory guidance or our services.
The latest version will always be available on this website.